Greg's Corner

Reporter uncovers large scale Airbnb scam

Whenever there is an online platform that requires a level of trust between users, there is always going to be someone looking to take advantage of that trust. Take Airbnb for example. Usually, when a violation of that trust makes the news, it’s about how a renter took advantage of the host’s trust and trashed the property. We hardly ever hear about hosts taking advantage of renters and if we do, it’s not on the scale that was recently uncovered by former senior staff writer at VICE, Allie Conti. What she uncovered can almost be considered a conspiracy.

While Ms. Conti was in the process of renting an Airbnb for a concert festival she was notified by the hosts that the property she rented was having plumbing issues and the property was flooded. The hosts then reportedly said that they have another property they can rent to her. Ms. Conti agreed and went to the new property which she describes as nothing short of a flophouse. She was only able to get a partial refund from Airbnb. After her trip, she decided to investigate and found that the hosts were allegedly phonies who were using stock photos in their Airbnb profile. Apparently, the hosts were using this same scam all across the country using various names. We recommend reading the entire VICE article to get the full experience from Ms. Conti’s investigation.

So how can you protect yourself from such a scam? Unfortunately, the nature of Airbnb is that you really can’t protect yourself from this kind of scam. In many cases, guests are depending on the Airbnb they’ve booked and the scammers don’t contact them about the ‘problem’ until the guests are already in town. If guests are in town for a major convention, festival, or sporting event then their options are minimal. Finding a hotel room at this point is almost impossible. Also, keep in mind that Airbnb refund policies seem to favor the host rather than the guest. The only thing we can really recommend is to book a hotel room early.