Greg's Corner

Alexa, find me a scammer.

If you think about it, we’re living in an unparalleled age of convenience. Most of us are carrying smartphones in our pockets that are more powerful than most personal computers from 5 years ago. With these devices not only do we have access to unlimited information but we also have access to services that would have been unthinkable just a decade ago. Not only do we have access to such things as ride-sharing and food delivery at our fingertips, in a lot of cases we don’t even need to use our fingers to activate any of these services. With many devices today you can pretty much get what you want with just the sound of your voice. Of course, where there is convenience there will be those who look to take advantage of you.

If you use voice assistants like Alexa, Siri, or Google Assistant, you could be in danger of falling prey to a scammer. The danger comes from if you need a service that you don’t use on a regular basis such as a plumber, electrician, or mechanic. If you ask your voice assistant to look up a listing for such a business and then have it automatically call that number, it could be luring you into a scam. Scammers will use paid listings and other SEO tricks to get their scam listings to the top of search engines which the voice assistants rely on. This could lead to you paying for phony charges or having your personal information exploited.

Unfortunately, there’s no real fix for avoiding this scam if you use one of these assistants. The only way to really keep yourself safe is to look up the phone numbers yourself and to make sure that your local business is actually a local business. According to reports, there are millions of phony businesses on Google Maps which also contributes to the number of scams. Then once you find a reputable business save that number to your contacts.