Greg's Corner

Documentary: Facebook needs controversy to survive

Have you ever seen something posted on Facebook that was so offensive that you actually took the time to complain to Facebook? I did once. I saw a post accusing a man of a horrible crime even though there was no tangible evidence to support the claim. That was three years ago and this particular post has since been shared millions of times as if it was fact. For all I know, this man’s life could have been ruined due to false accusations. The response I got from Facebook on multiple occasions on why the post wasn’t deleted was because it did not violate their nebulous ‘community standards’. Now, a soon to be released documentary claims this is par for the course when it comes to Facebook moderation.

British TV broadcaster Channel 4 had a journalist go undercover in a firm that is contracted to moderate Facebook content. The documentary entitled “Inside Facebook: Secrets of the Social Network.” claims that Facebook allows controversial content like this to proliferate on its network because it keeps people more engrossed in Facebook’s walled garden. This, in turn, is said to increase Facebook’s revenue through advertisements. That makes it sound a lot like Facebook is profiting from the suffering of others since most of the controversial material that isn’t deleted consists of instances of child abuse according to Business Insider.

In a world where discourse is becoming increasingly toxic, Facebook appears to be throwing gasoline on the fire while making money by selling pitchforks and torches. Facebook denies these claims but the evidence seems to indicate the contrary. However, as usual, the problem could be solved if we all did one thing. That is for us to start using social media more responsibly and not sharing every little thing that causes us the slightest bit of outrage. It’s time for us to start using social media with a more discerning eye.