Greg's Corner

Kohl’s to start accepting Amazon returns

We’re not saying Amazon is The Borg, but assimilation is not out of the question.

Have you ever purchased something from Amazon and it turned out not to be exactly what you wanted. Maybe it’s the wrong size or the wrong color or something else entirely. In order to return the merchandise, you have to print out a mailing label, wrap it back up and then send it back to Amazon and hope it doesn’t get lost in transit. Now, you may not have to deal with that hassle as retail outlet Kohl’s is now accepting Amazon returns in certain locations.

As of yesterday, Kohl’s stores in Chicago and Los Angeles started accepting Amazon returns. This goes along with a display of Amazon products for sale such as the ubiquitous Amazon Echo. Kohl’s is hoping that the traffic from Amazon return customers will translate into additional sales for Kohl’s.

Let’s be real though. This appears a lot like Amazon reaching its many arms into another area of the brick and mortar retail space much along the lines of their purchase of Whole Foods. While Kohl’s may see this as an opportunity to increase sales, Amazon probably sees this as another domino falling in their quest to retail domination.