Greg's Corner

New wrinkle on old tech support scam appearing

If you’re not familiar with the tech support scam, here’s how it works. You’re on your computer, browsing the web when all of a sudden a pop-up appears. It says something to the effect of you have a virus and you need to call a Microsoft technician right away. It then provides you with a toll-free number. When you call the number, someone says they’ll remove the virus remotely for a nominal fee. It’s a complete scam as Microsoft never asks you to call them for anything.

Now, there’s been a new aspect added to this scam. According to reports coming out of Virginia, the scammers are asking for a new form of payment, then asking for additional payment on top of it. First the scammers ask you to buy a Steam gift card. Steam is a PC gaming platform and games can be bought with the gift cards. They’ll ask you for the Steam card’s serial number as the form of payment. Then they’ll say the number on the Steam card is invalid and they’ll give you a refund, but you need to then buy an iTunes gift card and give them that serial number. If you’ve made it that far, they’ll gain remote access of your computer and search for any vital information they can capitalize on. They’ll then sell the serial numbers to the two gift cards you purchased on the black market. So at this point, not only are you out of whatever money you spent on the cards, but you could have also exposed your financial information.

Gift cards have become the new currency among scammers as of late. They’re easy to get and are virtually untraceable once the serial numbers are taken and sold. If you see any of these pop-ups that say you have a virus, never call the number on the pop-up. You should be able to restart your computer and you’ll be fine. More than likely you don’t have a virus in the first place, but just to make sure run a scan with your antivirus software.