Greg's Corner

Was Ring caught looking at customer cameras?

Amazon-owned Ring Cameras did not have the best 2019. If customer camera feeds weren’t being hacked then user information was allegedly being exposed in a data breach. Unfortunately for Ring, it doesn’t look like their 2020 is shaping up to be any better. In previous gaffes made by Ring, there was a kernel of truth in their claim that some of these privacy invasions could have been prevented by better user security. For example, by enabling two-factor authentication and not using the same password on all online accounts. But what happens when the security company is the one invading your privacy.

Motherboard is reporting that Ring had to fire a number of employees who were caught accessing customer data that was not part of their jobs. In short, they were looking at customer video that they should not have been. While it can be expected for a company to monitor some of the user data for quality control purposes, it’s alleged that this was not the reason that certain employees were viewing customer videos. Considering that many Ring customers use the cameras inside their homes this can be especially off-putting knowing that Ring employees may be watching you at home.

[youtube https://www.youtube.com/watch?v=CWg85eJDFu4%5D

Depending on how this story gets picked up by the media, this could be a devastating blow to Ring’s reputation. How are consumers supposed to trust a company to help keep us safe when their employees are violating the privacy of the consumers? Granted, the number of people who were said to be doing this at Ring was low and they’ve all been relieved from their positions. But still, this seems to be yet another black eye for the security company that used to be the darling of families everywhere.